Privacy Policy

1 Scope of Data Collection

When you register an account and use services on the nagda 88 platform, we collect information from several different sources. The purpose of collecting this information is to provide you with a secure, personalised, and reliable service.

1.1 User-Provided Information

When you register with nagda 88 or contact us, the following information may be collected:

• Full name and date of birth (for age verification — all users must be 21+)
• Valid mobile number and email address
• National ID card or passport number (where identity verification is required)
• Bank account or mobile banking details (bKash, Nagad, Rocket — for transaction purposes only)
• Password and security-related information (stored in encrypted form)

1.2 Automatically Collected Information

When you use the nagda 88 website or mobile app, certain information is collected automatically for technical reasons:

• IP address and device identifier
• Browser type, operating system, and device model
• Browsing activity on the platform and page visit history
• Login and logout time records
• Betting and gaming activity logs

1.3 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small data files stored in your browser. They help remember your preferences, keep your session active, and improve the platform's functionality. You can disable cookies from your browser settings if you wish, though some services may not work properly as a result.

2 Purpose of Data Use

nagda 88 uses collected data only for specific and lawful purposes. We do not sell your data to third parties or use it for unnecessary purposes.

2.1 Service Delivery and Operations

• Completing account registration, verification, and login processes
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Managing gaming and betting activities
• Providing customer support

2.2 Security and Fraud Prevention

We use data to ensure the security of your account and transactions. Our systems are continuously monitored to detect and prevent suspicious activity, multiple account creation, or any form of fraud.

2.3 Service Improvement and Personalisation

By analysing your usage patterns, we improve the platform experience. Based on your preferred game categories and betting habits, we may provide relevant suggestions.

2.4 Communication

We may contact you by email or app notification regarding important matters related to your account, transactions, bonuses, or security. You can turn off promotional messages from your account settings.

3 Data Security and Protection

nagda 88 treats the protection of your personal and financial data as its highest priority. We use industry-standard technical and organisational measures.

3.1 Technical Security Measures

• Use of 256-bit SSL encryption technology
• Two-factor verification (OTP) system
• Server-level firewall and intrusion detection system
• Regular security audits and vulnerability assessments
• Encrypted storage of sensitive data

3.2 Organisational Security Measures

nagda 88 staff are granted access only to the data necessary to carry out their responsibilities. Strict confidentiality agreements apply to all staff, and regular data protection training is conducted.

4 Sharing Data with Third Parties

We share your personal data with third parties only in specific and limited circumstances. Under no circumstances do we sell your data for commercial purposes.

4.1 Service Partners

Necessary transaction details are shared with bKash, Nagad, Rocket, and bank transfer services for transaction processing. These partners operate under their own privacy policies and use your data only to provide the specified service.

4.2 Legal Obligations

If disclosure of data is legally required under applicable Bangladeshi law or a court order, the relevant information may be shared with the concerned authority. In such cases, we will make every effort to notify you in advance.

4.3 Corporate Changes

In the event of any corporate restructuring, merger, or acquisition, your data may be transferred to the new entity. However, you will be properly informed before any such change, and the protections under this policy will continue to apply.

5 Data Retention Period

nagda 88 retains your data for as long as your account is active. Even after an account is closed, certain data may be retained for a defined period to meet legal and regulatory requirements.

• Transaction records: at least five years after account closure
• Identity verification documents: for the period required under applicable law
• Customer support conversations: three years after resolution
• Log files and technical data: typically deleted after one year

Once the defined retention period ends, data is securely deleted or made inaccessible.

6 User Rights

As a user of the nagda 88 platform, you have several important rights regarding your own data. You can contact our support team at any time to exercise these rights.

6.1 Right to Access

You can find out at any time what data we hold about you. You can view most of your data by logging into your account. Contact the support team for more detailed information.

6.2 Right to Correction

If any of your data is incorrect or outdated, you can request a correction. To change your name, contact details, or payment information, submit a request through account settings or customer support.

6.3 Account Closure and Data Deletion Request

You can request to close your account and have your data deleted. However, certain data may need to be retained for a defined period due to legal obligations or ongoing disputes.

6.4 Opt Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. You can make changes in your account settings or inform customer support. However, necessary communications related to transactions and security are not covered by this opt-out.

7 Protection of Minors

nagda 88 provides services only to persons aged 21 or above. We do not knowingly collect data from any minor. We ensure this through an age verification process at the time of registration.

We believe responsible gaming practices are the foundation of a sound platform. To learn more, read our Responsible Gaming Guidelines.

8 Third-Party Links and Services

Our platform may contain content from game software providers such as Pragmatic Play, PG Soft, JILI, and Evolution. These third parties have their own privacy policies and are independently responsible for their services. We are not responsible for the privacy practices of third parties.

9 Changes to Policy

nagda 88 reserves the right to amend this privacy policy as needed. If any significant changes are made, we will notify you in advance by email or app notification.

Continuing to use the platform after an updated policy is published will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

10 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact our customer support team. Our support team is available seven days a week, twenty-four hours a day, in both Bangla and English via live chat and email.

Support Email: [email protected]

To learn more about us and get to know our platform, visit our About Us page. You can also check our FAQ section for answers to common questions.